Fully hosted end-to-end solution with robust system features. Suitable for medium to large scale business.

A purpose-built communications solution built on a leading public cloud platform that improves business productivity.

MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex offers proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device. it's everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences - without the cost and complexity of a traditional, premises-based communications system.

Key Benefits

• Fully hosted end-to-end solution with robust system features
  Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider.
• Ideal for multi-office environments
  Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
• Collaborate smarter
  MiCloud Flex also boasts robust features including presence-based awareness, instant video communications, visual voicemail, attendant console and much more.
• Work anywhere
  Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device.
• Delight your customers
  Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
• Maximum Felxibility and Scale
  With a dedicated instance hosted in secure data centers, you get maximum flexibility to create you own communications environment without the complexity of managing it yourself. You get full control over upgrade and maintenance windows. With several service plans, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands.

Simplifying all your Communication and Collaboration needs into a single subscription offer

MiVoice Business brings your organization a complete communication, collaboration & customer experience solution which ensures employees can not only call, chat & video securely, but vitally in today’s new way of working, feel connected regardless of whether they are sat next to each other in the office or remotely at home.

Key Benefits

• Simplifying the process
  Total commercial and deployment flexibility via the simplicity of a subscription model or by a traditional upfront CapEx model, while also helping your modernization process by including the flexibility to stay on-premise, modernize to Private or Public Cloud.
• Ideal for Remote Working
  Users enjoy a consistent communications experience anywhere, anytime on any device. Easy to use & easy to expand when needed.
• Voice
  Rich PBX Features, advanced call controls, mobility and IP desk phone options to enable you to talk from anywhere.
• Collaboration
  Whether you are in the office, at home or on the road, bring teams together through messaging, video conferencing, screen sharing, file sharing all with a consistent look and feel. Our web, mobile and desktop applications keep all employees connected.

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.

Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.

Key Benefits

• All-in-One Simplicity
  Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards.
• Design with Ease
  Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming
• Effortless Administration
  Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.
• Increase Productivity
  Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.
• Infinite Extensibility
  Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.